Refund policy

Return & Refund Policy **(Exceptions & EU Customer Policy)

All Sales Are Final

Due to the nature of our product catalog — which includes personal care, wellness items, and custom printed goods — all sales are final. We do not accept returns or issue refunds for change of mind, incorrect size selection, or buyer's remorse.

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**Exceptions: Defective, Damaged, or Missing Parts

We stand behind the quality of every product we sell. If your item arrives defective, damaged, or with missing parts, you may be eligible for a replacement or refund under the following conditions:

• You must contact us within 72 hours of delivery
• You must provide clear photo or video evidence of the defect, damage, or missing component
• The item must be unused and in its original packaging
• Claims submitted after 72 hours of delivery will not be accepted

To submit a claim, email us at claims@mylifeos.store with your order number and documentation.

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Supplier-Specific Policies

Our products are sourced from multiple suppliers, each with their own terms that govern how claims are handled on our end. These terms do not change your experience as a customer — all claims go through us directly.

• Furniture items (supplied by ShipItFurniture): Subject to a 14-day return window for eligible returns. Products must be undamaged, unworn, and unused with tags attached. Defective or damaged item claims must be reported within 5 days of receipt with supporting documentation. We align our 72-hour customer claim window to ensure your claim reaches the supplier within their required timeframe.

• General products (supplied by CJ Dropshipping): Defective, damaged, or incorrect items are eligible for replacement or refund with photo/video evidence. Claims are handled on a case-by-case basis. Return shipments to overseas warehouses are generally not required for eligible defective claims.

• Custom printed items (fulfilled by Printify): All custom and print-on-demand items are produced specifically for your order and are non-returnable and non-refundable except in cases of a verified print defect or manufacturing error, reported within 72 hours of delivery with photo evidence.

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Health & Wellness Products

All health and wellness products are final sale with no exceptions, in accordance with hygiene and safety standards.

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How to Contact Us

For all return or replacement inquiries, please contact us at claims@mylifeos.store within the applicable claim window. Include your order number, a description of the issue, and supporting photos or video.

We're committed to making things right when something goes wrong — and we appreciate your understanding of the policies that allow us to keep prices competitive.

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